Know How the business customer care centres available for customers 24x7

Have you ever think about that whenever you call in a call center or customer care who’s behind that voice?

And How they are available all the time whenever we call even at 2 at night?

Let me tell you the secret.

It’s not the human who is answering your calls, It’s virtual receptionist who is answering your calls and responding to your concern.

Now, I know a question popping into your mind that Who is a virtual receptionist?

The virtual receptionist is a technology to connect with the customers or callers when you can’t. This is a pre-recorded message to welcome the customers and ask about their issues. This will help you to make the meaningful and real connections with your customers.

This pre-recorded message is the key feature of hosted IVR system. And if we talk about the key benefits of using this feature of IVR hosted feature, so virtual receptionist can handle the high volume of calls, where only basic interaction with customers are required.

Now let’s discuss the virtual receptionist benefits -

1. Leave a memorable impression to win business- The receptionist will wow your customers by being friendly and professional.

And that interaction will leave an impression which will be long-lasting. This feature of IVR will give you, your customer’s trust and show them your loyalty towards them.

2. Don’t need to sacrifice in service quality- IVR service is a cost-effective service, so you don’t need to sacrifice in your service quality due to your budget.

Within the limited budget, you can get a legendary package of a revolutionary service for your business with the best service quality which will make your business look alike on the heights of professionalism.

3. Your business will go with you everywhere- With the Automated IVR system, you don’t need to worry about your business when you are not in the office. IVR gives the access to your phone and you can make changes in your calling system from outside the office also.

You are not going to miss a single lead of your business in the form of call is missed, IVR will manage and answer each and every call which is important to you.

4. Manage hassle-free high call volumes- The capacity of IVR of handling calls is very high, so if you are getting even hundreds of calls at a time, your customers never get the busy tone.

With that much call handling capacity, you will get the best business revenue and opportunities to grow faster in your industry, because with the hassle-free interaction with customers you are getting the delight for your business with each attendant call.

This is all about the Automated software application which will help you to take your business to heights of success. And the best part of this service is you don’t need any space to set-up the system you can make it with your laptop, PC or even from your phone screen also.

Now, without any second thought in your mind just re-model your customer communication system and get the delightful customers.

To know more about virtual receptionist click here!

sarv.com/hosted-ivr

Learn How Far Interactive voice response System goes with your business

There is a peak point in everyone’s life where they want to start with their dream job or business.

When I started my business with a team of 5 members, I sat a small goal to get 500 customers per month. And eventually, my idea works and completed the goal within 3 months, also with my business growth my team increased and its almost 50 members in my team now.

Then at some touchpoint, the number of customers are more than 5000, that’s a great achievement for my team and me.

After achieving a big lead in my business, I analyzed that the customers connecting with us are not repeating the service, they only become a one-time customer.

And I think this is a widespread issue among start-ups and even for big enterprises. And the reason behind not getting long-lasting customers is not getting the right guidance on time or bad customer support.

At that point planning to set up a customer care center with 10 to 20 members team or getting the services from the third party is not a good choice, I started supporting my customers by setting up my call center using Interactive voice response service.

Interactive voice response service becomes the proven best revolutionary tool for my business growth.

Before using this IVR system, I did deep research on its factors and the benefits of this service.

Let's discuss the factors of IVR system and see how far it goes with your business:

Interactive voice response service is a technology made for customer support. Whenever your customers call you, a virtual receptionist welcomes them with a pre-recorded message and guide them according to their concern. The process of IVR’s working is straightforward and mild.

Now there is a question comes to your mind that You have to need a big space for setting up this system.

Right..!!!

So, let me know you this hosted IVR system only needed a System where you can install the advanced software application, and after that, you’ll get a customizable panel for tailor it according to your requirements.

Hosted IVR system is like a magical box which is full of customer support features. You only need to open that box and demand what you want for your customer care service.

Here I am sharing some best features of this automated telephony system-

1.Quick updates in your settings- Automated IVR System gives you a panel for the quick update in your routine. For this purpose, IVR provides you a menu-driven interface features for instant updates in your routine like holidays and working hours.

2. Customers can self-solve their fundamental issues- Using IVR customers can solve their fundamental issues like bill pay, account current status, order confirmation and more without connecting with the live operator. This process also will be the time saver for both the caller and operator.

3. A Perfect and systematic guide flow for the customers- Automated IVR System will give you a panel to customize your phone tree flow according to your customer’s need.

Like, If your customers only want to know their account status so for that purpose they don’t need to connect with the live agent. And If they are some significant issue so give them an option to communicate with the operator instantly.

This is all customizable, so make it as perfect and systematic as much you want.

4. Prioritize your potential customers- IVR system makes it easy for you to prioritize your potential customers. Like if your potential customers call you their calls are connected to the agent without any delay or if all agents are busy this will be kept on the top of the waiting list.

With these features, you can see your business growth. This IVR System is long-last with your business and its success. So get it now for your business.

To connect with us Click Now!

sarv.com/hosted-ivr

What is IVR? Know How phone tree IVR system works for you business

Interactive voice response service is the automated way of calling that will allow customers to interact with the business in a grateful way. And also the process of using the advanced IVR system is straightforward and manageable.

In doing this, when any customer dials your business number to get any information or guidance, primarily they will get a conversation with the virtual receptionist which will assist or guide them before connecting with the live operator.

Now I think you get confused that:

“with an IVR software how you’ll get a receptionist?”

“Is there any extra charges for that virtual receptionist?”

So, Let me explain the concept of the virtual receptionist in detail. The virtual receptionist is not a human; this is the only voice which you record to welcome your customers and to give them the flexibility to connect with the concerned department directly without any delay. For that purpose, IVR gives you a platform to record your prompt which will welcome your callers before connecting with the agent.

And then that pre-recorded message will connect the caller with the human behind the voice when they choose the particular option form the given options.

IVR system generates a phone tree for caller’s convenience so that they can connect with their concern departments directly.

There are two types of IVR phone trees - One is Touchtone, and another one is speech which is also known as directed languages.

Let me summarize both types of IVR technology:

Touchtone means when your customer will call you, they’ll greet by the virtual receptionist and then they’ll get the option to select according to the requirements.

Like

Press “1” for sales

Press “2” for support

Press “3” for billing

Speech tree processes similarly like the touch tone tree; the only difference is it will allow the customers to speak their responses.

Like,

The virtual receptionist says “Please share your concern with us.” and then the customer will speak their concern with the IVR. And then they will route to the agent which will resolve their issues.

Uses of IVR system -

1. Scan your work with customer’s feedback- IVR will help you to conduct surveys for getting the customer’s feedback about your business services and you can also conduct post-sales customer satisfaction calls with this interactive system.

Scan your work with your customer’s feedback and if they are satisfied with your service to say thank you for their response and if not so pre-programmed your IVR system that your dissatisfied customers redirected on the live call with an agent for resolving their issues.

2. Extend company’s working hours- By using IVR, you don’t need to increase your labour cost for extending your working hours.

And extending your working hours will work for you positively, your customers will call you anytime for their queries and you can connect will them even after your office working hours.

3. Pre-program IVR according to the need - You want to customize your customer support system, Let IVR will do it for you.

IVR software comes with the wider personalization. You can pre-program your system on your conditions.

The simple example of its personalization is, The system knows the caller’s information with their caller IDs. So that if the caller connects with the system again, they are recognize them with their name.

Like,

In this template, the caller name is customized according to the callers ID.

4. Keep your potential customers top in the list- IVR gives you the feature of prioritizing your potential customers and route their calls to the most qualified and experienced agent of your company who can handle their queries and resolve their issues.

And also in case, your all agents are busy then that prior customer will keep the top on the waiting list so that they won’t wait longer for their concerns.

5. Get ahead with high call volumes- You can handle high call volume at a time. IVR has the good efficiency of handling high volume of calls.

This feature of IVR will reduce the waiting time of the callers and the customers will get the best response without any delay.

IVR will going to set up your business on the higher level with the good customer support.

So, what are you waiting for take the action today and get the IVR system for your business now!

To know more about the Interactive Voice Response click here!

sarv.com/hosted-ivr